Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, billing information, and company details
• Usage Data: Server metrics, API calls, bandwidth usage, and service interactions
• Technical Data: IP addresses, browser type, device information, and log files
• Communication Data: Support tickets, emails, and chat conversations

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving our cloud infrastructure services
• Processing payments and managing your account
• Sending service updates, security alerts, and administrative messages
• Responding to your support requests and communications
• Monitoring and analyzing usage patterns to improve performance
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our terms

3. Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, regular security audits, and access controls. Your data is stored in secure data centers with redundancy and backup systems. We are SOC 2 Type II and ISO 27001 certified.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Third-party vendors who help us operate our services (payment processors, monitoring tools)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. Essential cookies are required for our services to function properly.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. After account closure, we may retain certain data for backup, legal, or audit purposes for up to 7 years.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and data processing agreements, to protect your data during international transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service dashboard. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: