Terms of Service

These Terms of Service (“Terms”, “Agreement”) form a binding legal contract between you (“Customer”, “User”, “you”) and Qein Technologies (“QeinTech”, “Company”, “we”, “us”). They govern every interaction with our website, dashboard, APIs, infrastructure, and any associated service made available through qeintech.com or our subdomains.

By creating an account, deploying a service, transferring funds, or otherwise accessing the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, you must not use the services. Continued use after modifications constitutes acceptance of the revised Terms.

You represent that you are at least 18 years of age (or the age of digital consent in your jurisdiction) and that you have the legal authority to enter into this Agreement on behalf of yourself or the entity you represent.

You are solely responsible for safeguarding the credentials used to access QeinTech — including email addresses, passwords, API tokens, SSH keys, two-factor devices, and recovery codes. We strongly recommend enabling hardware-backed 2FA on every account.

• All credentials must be unique, complex, and rotated at least every 90 days for production infrastructure.
• You must immediately notify security@qeintech.com of any suspected compromise, unauthorized access, or credential leak.
• Sharing accounts, reselling access, or co-tenancy across unaffiliated parties is strictly prohibited unless explicitly licensed.
• QeinTech will never ask for your password, 2FA code, or payment details via Discord, Telegram, or unsolicited email.
• You are liable for all activity originating from your account, regardless of whether you authorized it.

Our infrastructure is shared across tens of thousands of customers. To preserve performance and reliability for everyone, you agree to operate within reasonable, lawful, and non-disruptive bounds at all times.

• Use the platform only for lawful purposes and in compliance with all applicable local, state, national, and international laws.
• Respect the resource allocations (CPU, RAM, disk, bandwidth) tied to your subscription tier.
• Maintain accurate billing information and renew services before they lapse to avoid data loss.
• Report security vulnerabilities to us through responsible disclosure rather than exploiting them.
• Do not interfere with other customers' workloads, our monitoring systems, or upstream providers.

The following activities are expressly forbidden. Engaging in any of them is grounds for immediate suspension, termination, forfeiture of funds, and referral to law enforcement where applicable.

• Cryptocurrency mining — including but not limited to CPU/GPU mining, FPGA/ASIC rigs, mining pool participation, or hidden mining scripts on shared or dedicated resources.
• Malware distribution — hosting, distributing, or transmitting ransomware, trojans, worms, rootkits, keyloggers, or any malicious software.
• DDoS & network attacks — launching, commissioning, or facilitating denial-of-service, amplification, reflection, or protocol-exploitation attacks.
• Spam & phishing — bulk unsolicited email, SMS pumping, IRC/Discord spam bots, credential phishing pages, or smishing infrastructure.
• Illegal content — child sexual abuse material (CSAM), terrorism content, drug trafficking, weapons sales, or any content prohibited by the jurisdictions in which we operate.
• Resource circumvention — attempting to exceed fair-share limits, escape containers, escape virtualization, or pivot to neighbouring tenants.
• Open proxies & relays — running unfiltered open SOCKS, HTTP, or mail relays that enable third-party abuse.
• Copyright infringement — warez distribution, pirated media streaming at scale, unlicensed software repositories.

Services are billed in advance on a recurring cycle (monthly, quarterly, semi-annual, or annual depending on plan). Prices are listed in USD and exclusive of VAT, GST, sales tax, or other transaction taxes unless explicitly stated otherwise.

• You authorize us to charge your selected payment method on a recurring basis until you cancel.
• Failed payments trigger a 72-hour grace period during which we retry the charge and notify you by email.
• Accounts in arrears beyond the grace period are subject to suspension and, after 14 days, permanent termination.
• Disputed or chargebacked invoices immediately suspend the underlying service until the dispute is resolved.
• Refunds, where applicable, are governed by our published Refund Policy.
• Promotional credits, free-tier allowances, and trial balances are non-transferable and have no cash value.

QeinTech targets a 99.8% monthly network and power availability across all production tiers through redundant enterprise infrastructure. We measure uptime using independent monitoring probes and publish real-time incident reports at System Status.

While we strive for maximum reliability, services are provided on a commercially reasonable effort basis. QeinTech does not provide monetary compensation, refunds, or financial payouts in the event of unscheduled downtime, upstream carrier fiber cuts, hardware maintenance windows, DDoS mitigation events, or force majeure.

• Scheduled Maintenance: Planned maintenance is announced in advance on our Discord and Status page whenever feasible.
• Independent Backups: Customers are solely responsible for maintaining periodic offsite backups of their world files, databases, and code repositories.
• Support Assistance: Our engineering team works around the clock to restore services swiftly during any outage event.

Each subscription tier includes guaranteed and burstable resource allocations. Sustained consumption beyond your plan's fair-share threshold — typically 80% over a rolling 5-minute window — triggers soft throttling. Continued abuse triggers hard throttling, notification, and, if uncorrected, suspension.

• CPU, RAM, disk I/O, and outbound bandwidth are metered independently.
• Burstable credits accrue monthly and may be consumed without penalty up to plan limits.
• Background processes, daemons, cron jobs, and automation that persistently exceed limits are subject to the same enforcement.
• Persistent abuse after two warnings may result in suspension without refund.

We reserve the right to suspend or terminate any account or service, with or without notice, where we reasonably believe:

• The account is in breach of these Terms, our Acceptable Use Policy, or applicable law.
• Continued operation poses a security, performance, or reputational risk to QeinTech or other customers.
• The account has been used as part of fraudulent activity, including stolen payment methods or synthetic identities.
• A legal or regulatory authority has ordered or requested the takedown.

Wherever feasible, we will provide advance notice and an opportunity to cure. Where imminent harm is likely, suspension will be immediate and without refund. You may terminate your account at any time by closing it through the dashboard; termination does not relieve you of obligations accrued prior to closure.

All platform code, dashboard interfaces, branding, trademarks, documentation, marketing assets, and underlying orchestration tooling remain the exclusive property of Qein Technologies. Nothing in this Agreement transfers ownership of that intellectual property to you.

You retain full ownership of the content, data, and code you upload, deploy, or generate on the platform (“Customer Content”). You grant QeinTech a limited, worldwide, royalty-free licence to host, process, transmit, and display Customer Content solely as required to operate the services you have purchased.

You are responsible for ensuring you have the legal right to upload and process all Customer Content. We do not claim ownership over your workloads, and we will not access, inspect, or use Customer Content except as required for support, security, or legal compliance.

You agree to defend, indemnify, and hold harmless QeinTech, its officers, directors, employees, agents, and affiliates from any third-party claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to:

• Your use of the services in violation of these Terms.
• Customer Content that infringes intellectual property, privacy, or other third-party rights.
• Your violation of any applicable law or regulation.
• Unauthorized access to or modification of your services by a third party using your credentials.

To the maximum extent permitted by law, QeinTech's total cumulative liability arising out of or related to this Agreement shall not exceed the greater of (a) the total amount you paid us for the affected service during the three (3) months preceding the event, or (b) one hundred US dollars (USD $100).

In no event shall QeinTech be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or the cost of substitute services, even if advised of the possibility of such damages.

Nothing in this Agreement excludes or limits liability for fraud, death, personal injury caused by negligence, or any liability that cannot be excluded as a matter of mandatory law.

This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties shall first attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days. If unresolved, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information. You waive any right to participate in a class action, class arbitration, or representative proceeding against QeinTech.

We may revise these Terms from time to time. Material changes will be announced at least fourteen (14) days in advance via email and an in-dashboard banner. Non-material changes (typographical corrections, clarifications) take effect immediately upon posting. The current effective date is shown at the top of this document.

If a change is unacceptable to you, your sole remedy is to terminate the affected services before the effective date. Continued use after the effective date constitutes acceptance.

Questions about these Terms can be sent to legal@qeintech.com or by post to: Qein Technologies, Inc. — Legal Department, Jaipur, Rajasthan, India.